We recently made a change that affects how you send emails from IconCMO. Before your email gets sent, the system will verify that the email addresses are in a valid format.
If you get this error message
Your message was successfully sent to the valid emails on the list. Next, find out which email addresses were invalid so you can fix them on the individuals’ records.
- Go to People: Groups: Grp-Reports
- Show the Email Status Report
- Errors will be indicated with red text
Common formatting errors
- Extra periods e.g. email@sample.com. or email@sample..com
- No at symbol e.g. emailsample.com
- Top level domain is missing e.g. email@sample
- Spaces e.g. email@sample .com
I’m having trouble printing the list of people who receive our monthly newsletter. Can you walk me through the process?
Thanks,
Betsy
Betsy, that’ll depend on how you have the newsletter list set up in the system. Please give our support team a call at 218-236-1899 and we’ll help.
Seems like an improvement… but shouldn’t email inputs be vetted upon entry?
This reminds me of a quirk in the UI messaging for the email send process. I expect to see that messages were SENT, not merely “queued.” I understand that the process proceeds asynchronously, but given that this is inevitably the LAST message I’ll get, it seems like more finality would be in order. I’d vote for “Messages sent.” and if there are problems, I’ll see bounce messages, or whatever other symptom. “Messages queued” seems to imply there is another step needed on my part.
Thanks for the comment, Tom! Right now it’s our third-party email service provider that is checking the formatting, so that’s why the email addresses don’t get validated until you try to send the email. Validating the formatting when the emails are entered into the system is an interesting idea we’ll have to consider.
I believe the message originally said “sent” but it was confusing users and they were expecting that the email was sent immediately. All our customers’ emails go through one email server. If another customer just sent out an email to a few thousand members, it could take several minutes until your email is at the top of the queue.
So yes, I agree that the message should say something like “Success! 22 messages have been queued and will be sent shortly.” But preferably in not as many words because as you can see from the screenshots above we’re short on real estate in that window. We’ll have to think about that more!