According to Wikipedia, a technical support scam (often abbreviated tech support scam) refers to a class of telephone fraud activities, in which a scammer claims to offer a legitimate technical support service, often via cold calls to unsuspecting users. Such cold calls are mostly targeted at Microsoft Windows users, with the caller often claiming to represent a Microsoft technical support department. (Side note: it’s not likely anyone would call and fraudulently pretend to be an Icon Systems representative. But if you’re ever in doubt, get the person’s name and call them back on our support line.)
Church staff and volunteers should be aware of techniques used by scammers. For tips on identifying and avoiding scams, head over to the Federal Trade Commission’s website and read this article on Tech Support Scams.